Veteran Government Services, Inc. (VGS) is a provider of both customer engagement (BPO) business process outsourcing and technology solutions. Led by CEO and Founder, Lieutenant Colonel (Ret) Jessie Crawford, the company is certified as a Service-Disabled Veteran Owned Business (SVDOSB) by the Department of Veterans Affairs and as a  certified minority owned company by the National Minority Supplier Development Council (NMSDC).

CUSTOMER ENGAGEMENT (CE) Our proven U.S. based Contact Center Operations solutions (sometimes called Business Process Outsourcing) provide at-home and in-center contact center services, at scale, that work within your current technologies and operations. Your inbound call, e-mail, chat, or webforms technology or ours.

Our team is experienced in all phases of contact center operations to support all phases of your customer journey ranging from survey, acquisition, support, sales, retention, quality , and loyalty, we’ve built our solutions to drive ROI from all aspects of deploying VGS in your business and operations.

We are currently providing contact center support to Fortune 100 companies.

INFORMATION TECHNOLOGY (IT) – We provide a full range of Information Technology life-cycle support ranging from Program Management, technology acquisition, testing, implementation, quality assurance, and Portfolio Management support.

Our Team is currently engaged in providing sub-contractor support to a Department of Defense customer.