Veteran Government Services has proven expertise in all phases of contact center assessment, improvement, and optimization ranging from Automated Call Distributor (ACD) selection, use of premise or cloud based systems from providers like Interactive Intelligence, inContact, Avaya, Five9’s and others. Our Customer Relationship Management (CRM) software use and optimization experience includes a variety of platforms like Salesforce.com, Oracle CX Right Now, Microsoft Dynamics, and others.

Our experience in workforce management systems (WFM) is extensive ranging from system selection, implementation, and optimization of system from Genesys, Nice, Injixo, and others.

We connect to our clients desktop tools using a variety of approaches ranging from CITRIX, secure VPN, IP Sec Tunnel, or remote desktop solutions.

We deploy domestic inbound, dedicated, bi-lingual or multi-lingual customer engagement agents using traditional brick and mortar centers across the U.S., along with work-from-home solutions powered by secure PCI and HIPPA security and business processes. Our agents are screened and selected using the highest level of security protocols and are trained in to our clients requirements leveraging the latest in virtual learning processes delivering the highest quality customer experience

Our teams are skilled in employee sourcing, selection, and deployment to meet our clients requirements leveraging HireRight background checking and Critera Corp’s system of employee testing and assessments to ensure the highest match to our clients requirements.

Whether you need 24x7x365 live support, seasonal programs, after-hours or overflow customer service agents, our flexible call center solutions will support your operational needs.